Online Community Manager

Position Summary

The online community manager is responsible for setting and implementing social media and communication campaigns to align with marketing strategies, providing engaging text, image and video content for social media accounts, and responding to comments and customer queries in a timely manner.

Ultimately, the Online Community Manager should be able to act as the face and voice of the company and manage all community communications.

Key Responsibilities/Duties

 

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Provide engaging text, image and video content for social media channels
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends
  • Oversee design (i.e. Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).
  • Compile reports for management showing results (ROI).

Required skills (Education, experience, languages, and abilities)

 

  • Education: BSc degree in Marketing or relevant field.
  • Experiences: Proven work experience as a community manager.
  • Languages: English and Arabic are must, Turkish is a plus.
  • Other abilities:

1- Excellent verbal communication skills
2- Excellent writing skills
3- Hands on experience with social media management for brands
4- Ability to interpret website traffic and online customer engagement metrics
5- Knowledge of online marketing and marketing channels
6- Attention to detail and ability to multitask




























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