Customer Relations Specialist

Position Summary:

Your responsibilities will include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. You also will answer client queries and identify new business opportunities among existing customers. You will collaborate with the sales team to achieve quotas while keeping clients satisfied and engaged with the products and services in the long run.

 

Key Responsibilities/Duties:

  • Collaborates with the operations team to ensure that tasks and projects are delivered on time.
  • Serves as the lead point of contact for specific customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Negotiate contracts and close agreements to maximize profits.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Collaborate with the sales team to identify and grow opportunities within a territory.
  • Assist with challenging client requests or issue escalations as needed.

 

Required skills (Education, experience, languages, and abilities):

 

  • BSc in Business Administration, Sales or relevant field.
  • 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
  • Excellent client-facing and internal communication skills.
  • Experience delivering client-focused solutions to customer needs
  • Excellent communication skills and has a positive attitude.
  • Ability to work with diverse people, communities, and cultures.
  • People management skills that include diplomacy.
  • Ability to take initiative and work without supervision.
  • Fluent in verbal and written skills of English and Arabic. The Turkish language will be a plus
  • Strong computer skills with proficiency in Microsoft Office
























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