Customer Success Manager

 

Key Responsibilities/Duties:

  • Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services.
  • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams.
  • Form relationships and educate the customer on new product introductions and features to drive optimal product use
  • Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
  • Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development, and engineering
  • Facilitate Quarterly Business Reviews with customers
  • Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health, and overall satisfaction
  • Identify opportunities for upsell alongside sales and account management team

Skills and Qualities we look for:

 

Education:

  • BSc in Business Administration, Sales or relevant field.

 

Experiences:

  • 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

 

Other abilities:

 

  • Excellent client-facing and internal communication skills.
  • Experience delivering client-focused solutions to customer needs
  • Excellent expectation management and objection handling skills
  • Strong listening, negotiation, and presentation abilities
  • Excellent written and verbal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Sound knowledge with CRM software (e.g. Salesforce, Zoho CRM) and MS Office (particularly MS Excel)

 

Languages:

 

English and Arabic are must, Turkish will be a high advantage .
























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