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Join our Team

Join our Team

We understand the importance of having professional calibers with high talents at our company, that’s why we are keen on recruiting inventive skilled people. If you wish to join our team of professionals, please fill up the below questionnaire and upload your resume, our recruitment team will add your application to our data bank and will contact you accordingly.

Customer Success Manager

 

Key Responsibilities/Duties:

  • Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services.
  • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams.
  • Form relationships and educate the customer on new product introductions and features to drive optimal product use
  • Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
  • Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development, and engineering
  • Facilitate Quarterly Business Reviews with customers
  • Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health, and overall satisfaction
  • Identify opportunities for upsell alongside sales and account management team

Skills and Qualities we look for:

 

Education:

  • BSc in Business Administration, Sales or relevant field.

 

Experiences:

  • 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

 

Other abilities:

 

  • Excellent client-facing and internal communication skills.
  • Experience delivering client-focused solutions to customer needs
  • Excellent expectation management and objection handling skills
  • Strong listening, negotiation, and presentation abilities
  • Excellent written and verbal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Sound knowledge with CRM software (e.g. Salesforce, Zoho CRM) and MS Office (particularly MS Excel)

 

Languages:

 

English and Arabic are must, Turkish will be a high advantage .
























    Please upload your CV file in Word or PDF format with a maximum size of 3 MB