Customer Relations Specialist – أخصائي علاقات العملاء

Position Summary

Customer relations specialist responsibilities include developing strong relationships with customers, connecting with key business executives, stakeholders and preparing sales reports. Customer relations specialist also answer client queries and identify new business opportunities among existing customers.

Ultimately, YOU should collaborate with the sales team to achieve quotas while keeping clients satisfied and engaged with the products and services in the long-run.

Key Responsibilities/Duties

• Collaborates with the operations team to ensure that tasks and projects are delivered on time.
• Serves as the lead point of contact for specific customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

Required skills (Education, experience, languages, and abilities)

• Education: BSc in Business Administration, Sales or relevant field.
• Experiences: 3 years’ experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, customer relations specialist or any other relevant role.
• Languages: English and Arabic are a must, and Turkish is a plus.
• Other abilities:
  • Excellent client-facing and internal communication skills.
  • Experience delivering client-focused solutions to customer needs.
  • Excellent expectation management and objection handling skills.
  • Strong listening, negotiation and presentation abilities.
  • Excellent written and verbal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Good knowledge with CRMs and MS Office.

Benefits:

• Generous salary.
• Health insurance.
• Paid time off.
• Corporate Bonus Program.
• Relocation Reimbursement.